Uphold® is a leading digital money platform that allows you to buy, hold, and exchange various assets including cryptocurrencies, fiat currencies, and precious metals. Accessing your account is straightforward through either the web platform or mobile app.
To log in to your Uphold® account via the web:
The Uphold® mobile app provides the same functionality as the web platform. After downloading the app from the iOS App Store or Google Play Store, use the same credentials to log in. The app also supports biometric authentication for added convenience and security.
Security Tip: Always ensure you're visiting the official Uphold® website (uphold.com) to prevent phishing attacks. Bookmark the official site for future access.
Encountering problems while trying to access your Uphold® account? Here are solutions to common login issues.
If you're unable to log in to Uphold®, try these steps:
Two-factor authentication adds security but can cause access problems if your device is lost or the app malfunctions. If you're locked out due to 2FA issues:
If you've forgotten your password, use the "Forgot Password" link on the login page. You'll receive instructions to reset your password via email. If you no longer have access to your registered email, contact Uphold® Support directly.
For mobile app issues:
Connection errors or declined transactions can occur due to:
Check your account limits and contact your bank if declines persist. For platform-specific errors, the Uphold® Help Center provides detailed guidance.
Visit Uphold® Help CenterWallet verification issues typically relate to identity verification. Ensure you've submitted all required documents clearly. If verification fails, check for specific rejection reasons in your account dashboard and resubmit with corrected information. Contact support if problems persist.
This could be due to browser issues, IP restrictions, or account security measures. Try clearing cache/cookies, using a different browser, or connecting from a different network. If recently traveling, your account might have temporary geographic restrictions.
Password resets are typically immediate via email. For more complex recovery involving lost 2FA or email access, the process can take 24-72 hours as Uphold® must verify your identity to prevent unauthorized access.
This generic error usually indicates a temporary service interruption, network problem on your end, or issues with third-party integrations. Check Uphold's status page, ensure your connection is stable, and try again later if the issue persists.
Yes, Uphold®'s web platform at uphold.com offers full functionality. The mobile app provides convenience for on-the-go access but isn't required for account management.
Transactions can be declined due to insufficient funds, suspicious activity flags, exceeding account limits, or your bank/card issuer blocking the transaction. Check your account limits and contact your payment method provider if unsure.